Question 1

How does the AI scanning actually work?

Accepted Answer

Point your camera at a shelf and take a photo. Our AI (powered by Claude Vision) analyzes the image and identifies items, brands, quantities, and even expiration dates when visible. You get a list to review and confirm in seconds.

Question 2

What happens to my photos? Is this private?

Accepted Answer

Free-tier photos are processed in memory and are not saved in our file storage. Paid-tier scan photos become eligible for hourly deletion after 48 hours and receipts after 90 days. We never sell your data.

Question 3

Can I try it before committing to a plan?

Accepted Answer

Every new account gets 25 free scans. No credit card required. After that, the Free plan includes 5 scans per month plus bonus scans for daily check-ins.

Question 4

Why not just use a pencil and paper?

Accepted Answer

Paper can't remind you that yogurt expires tomorrow, suggest dinner from what you have, or tell your partner what you bought so they don't grab duplicates. Visual Inventory tracks what's hard to remember across days and weeks.

Question 5

Can't I just open the pantry and look?

Accepted Answer

Your eyes are great at what's there now. But they can't tell you at the store whether you have ketchup, that you've used 8 cartons of milk in 3 months, or that canned goods in back expired last week.

Question 6

What makes Visual Inventory different from other inventory apps?

Accepted Answer

Most apps require manual typing and die after week 2. We have 5 input methods (photo, live stream, voice, receipt, barcode) so upkeep is effortless. Plus AI recipe suggestions, reorder predictions, and stock rotation.

Question 7

Do I need to rescan my shelves every week?

Accepted Answer

Nope! After the initial photo scan, use voice, scan receipts after shopping, or use barcodes for quick adds. Your inventory stays current without re-photographing everything.

Question 8

What if the AI gets something wrong?

Accepted Answer

Every scan shows a confidence score. Low-confidence items go to a review queue where you can correct them in 10 seconds. You're always in control.

Question 9

My pantry is messy. Will this work?

Accepted Answer

Shelf-by-shelf (3-5 photos) typically reaches 75-85% accuracy. We show confidence scores and flag anything uncertain for quick review. Most users find the photo-per-shelf approach takes 5 minutes.

Question 10

Is this better than my spreadsheet?

Accepted Answer

Visual Inventory replaces typing with photos, voice, and receipt scans. Plus spreadsheets can't remind you about expiration, suggest dinner, predict when you'll run out, or sync with family in real-time.

Question 11

What if I have thousands of items?

Accepted Answer

Personal and Family plans have unlimited items. The AI can process shelves with 20+ items in 30 seconds. For a full pantry scan, expect 5-10 minutes total.

Question 12

Can I change plans later?

Accepted Answer

Yes! Upgrade or downgrade anytime. Upgrades are prorated. Downgrades take effect at your next billing date.

Question 13

What happens to my data if I downgrade?

Accepted Answer

Your data is always safe. If you exceed limits of a lower plan, you can't add new items until within limits, but existing data is never lost.

Question 14

Do you offer refunds?

Accepted Answer

Full refund within 30 days of first paid subscription. After 30 days, cancel anytime and access continues until end of billing period.

Question 15

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe.